Cancellation Policy

Life happens — here is how changes work

Mr.TooN keeps every trip personal, and that includes being reasonable when plans move. The earlier you tell us, the more we can do. The exact terms of your booking are always repeated in your personal quote.

More than 48 hours before service

Full flexibility. Change the date, the time or the passenger count at no cost, subject to availability — or cancel for a full refund of anything prepaid.

24–48 hours before service

Changes are usually still possible and free. Cancellations may be refunded minus costs already arranged for you (for example a reserved van or guide for the day).

Less than 24 hours before service

Please contact Mr.TooN directly as soon as you can. Late cancellations and no-shows may be charged in full, because the vehicle and time have been reserved for you.

No-shows & waiting

For airport and pier pick-ups we follow your flight or ferry and adjust where possible — share the number when you book. If we cannot reach you at the agreed meeting point, the service may be released after a reasonable waiting time.

Changes by us

If weather, ferry schedules or road conditions force a change, we tell you immediately and offer the closest good alternative or a refund of the affected part.

How to change or cancel

One WhatsApp message is enough: +66 93 394 9946. Please quote your reference number and name.